Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success at Key and Ink Treasures.
Frequently asked questions
What are the most common questions customers ask you about your beaded pens and keychains?
We often get asked about the durability of the beads, the types of beads used, customization options, and whether the ink in the pens is replaceable. For keychains, customers inquire about the materials used for the base and the security of the keyring attachment.
Tell me about your shipping and return policies. What should customers know?
We ship our beaded pens and keychains in US only at the moment. Shipping costs and delivery times vary depending on the destination. Returns only excepted within 15 days for a full refund or exchange IF the product is damaged. Please note that customized items may not be eligible for return.
What payment options do you offer, and are there any you don't accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We do not accept cash, checks, or money orders at this time.
What are the most important things customers should know about caring for their beaded pens and keychains to make them last?
To ensure your beaded pens and keychains last, avoid exposure to harsh chemicals, extreme temperatures, and prolonged moisture. Clean gently with a soft, dry cloth. For pens, replace the ink cartridge when needed. For keychains, check the keyring attachment regularly to ensure it's secure.